Info

DELIVERY

We dispatch our items from Buenos Aires, Argentina through FedEX, recorded delivery with parcel tracking system for you to monitor where your parcel is at all times.

Prices vary depending on weight & country. Costs will be calculated for you during checkout before you finalise your order.

Estimated time for delivery: we usually need 2 days to process your order and then it takes 3-5 working days to get to you, depending on the country of destination.

 

DUTIES AND TAXES

Depending on the destination you may be charged a fee by your local customs office. You can check this with your country’s customs office. Please note that if any duties or taxes are charged at customs are the buyer responsibility to pay.

If you have any questions, please do not hesitate to get in touch with us: severinakids@severinakids.com

 

RETURNS

All products are handmade so may vary slightly in appearance. It’s what makes them unique.
We really hope you love your Severina Kids products, however if you are not entirely happy please notify us to arrange a return: severinakids@severinakids.com

Returns Procedure:

You must return your unwanted products for a refund within 14 working days from the day you received the products. The products, including their original packaging, must be returned “as new” in a saleable condition.

Please contact us to give you an address to dispatch your unwanted product on severinakids@severinakids.com

We recommend sending your unwanted items back via recorded delivery as we cannot refund products damaged or lost in transit.

We will examine the returned product and will notify you of your refund via e-mail within a reasonable period of time. We process will refund or exchange within 14 working days of receipt of your returned item. At this point we will e-mail you confirmation of a refund, or send you your replacement. Please therefore do not contact us until 5 working days have passed since we received your return. Please be assured that we will endeavour to process refunds and exchanges as quickly as possible.

We will refund the price of the Products in full. Unfortunately we cannot cover the cost of return postage. We will usually refund any money received from you using the same method originally used by you to pay for your purchase.

This provision does not affect your statutory rights as a consumer.

Personalised Goods:

Products that have been personalised cannot be refunded or exchanged.

Damaged Products:

Every Severina Kids Product is thoroughly checked before it’s posted but if, in the unlikely instance, you do receive faulty Products please contact Severina Kids on severinakids@severinakids.com within 48 hours from signing for receipt of your delivery letting us know whether you would like an exchange or a refund.

 

Can I cancel my order before it has been dispatched?

Please contact us as soon as possible and if the order status is still processing it may be possible to cancel your order before it is dispatched.